Hyou Fine Jewelry

If you initiate a return for an eligible item within 30 days of purchase, we will provide you with a free return shipping label. If the return is not due to a product defect or error on our part, the original shipping costs will not be refunded.

If you initiate a return for an eligible item within 30 days of purchase, we will provide you with a free return shipping label. If the return is not due to a product defect or error on our part, the original shipping costs will not be refunded.

Who pays for return shipping?

Returns & Shipping

What are the shipping options available?

How much does shipping cost?

Can I track my order?

Can I change or cancel my order after it has been placed?

What should I do if my order hasn't arrived within the estimated delivery time?

How long will it take for my order to arrive?

Shipping

How do I care for my HYOU Fine Jewelry?

What metals do you use at HYOU Fine Jewelry?

Does HYOU Fine Jewelry offer a warranty?

Can I wear my HYOU Fine Jewelry during physical activities?

How should I store my HYOU Fine Jewelry when not wearing it?

How do I clean my Hyou jewelry?

Can I use ultrasonic cleaners on Hyou jewelry?

How do I care for Hyou gold vermeil jewelry?

How do I care for Hyou sterling silver jewelry?

Can I wear Hyou jewelry in water?

Jewelry Care

Do you have a warranty for Hyou products?

What does the warranty cover?

How should I request warranty service for my Hyou product?

Are there any exclusions to the warranty policy?

What is not covered under the warranty?

Warranty

What is Hyou's return policy?

Can I exchange an item?

How do I initiate a return?

How long does it take to process a return?

Is there a fee for returning an item?

How will I know when my refund has been processed?

Who pays for return shipping?Updated a year ago