Returns & Shipping
Know more about policies for returns and exchanges.
What is Hyou's return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your jewelry item must meet the following criteria:. It must be in the same condition as when you received it - u
Can I exchange an item?
Exchanges:. If you have purchased the wrong ring size, you can exchange it for the correct size in our returns center by initiating a return. If you would like to exchange your item for a different one, the fastest way to ensure you get what you want
How do I initiate a return?
Please click here to initiate your return.
How long does it take to process a return?
Once we receive the returned item, we will process your refund within 5-7 business days. The refund amount will be credited to your original method of payment.
Is there a fee for returning an item?
No, there is no fee for returning an eligible item. However, please note that the original shipping costs are non-refundable.
Who pays for return shipping?
If you initiate a return for an eligible item within 30 days of purchase, we will provide you with a free return shipping label. If the return is not due to a product defect or error on our part, the original shipping costs will not be refunded.
How will I know when my refund has been processed?
Once we process your refund, you will receive an email confirmation. Please allow 5-7 business days for the refund to appear in your account. In case you need further assistance, please write to us at [email protected].