Understand warranty coverage & policies
We've got you covered with our warranty! If anything goes wrong with your Hyou product due to the materials or craftsmanship within 2 years of purchase, we'll take care of it for you. Just write to us at [email protected].
Our warranty covers any damage to the material or the workmanship of your Hyou jewelry. If you experience any issues within 2 years of purchase, we will assist in repairing or replacing the product. Just write to us at [email protected] and
Please submit any warranty requests through the online form provided below, and our team will follow up with you within 1-2 business days to provide additional details and assistance: English warranty form hereFrench (Franais) warranty form here
Yes, there are a few exclusions to our warranty policy:. Items purchased through a third-party vendor outside of the Hyou website are not covered under our warranty. Please reach out to the company the items were purchased from for assistance. We do
The warranty does not cover lost items, scratches that come with normal wear and tear (such as a bent ring or broken chain), improper use or storage of your Hyou product, or any modification to the product done by a third party outside of Hyou.